Southampton, NY—While Southampton Hospital is a
relatively small community hospital about 2 hours east of New York City, it
becomes a melting pot of people from all over the world each summer when
seasonal residents and visitors increase the population to almost four times
the year-round number. The Hospital
staff has had access to a number of interpreting services in the past, but is
taking an important step forward through video language interpreters called
The equipment looks like the average iPad attached to a stand on wheels. With just the push of a button, the patient is able to see and hear a medically qualified interpreter in their language within 30 seconds. Interpreters are available around the clock, and the technology is easy to use. The interpreter can see the clinician and the patient at the same time, but if the patient prefers not to be seen by the interpreter that option is easily switched off.
At Southampton, 40 languages are available on video with over 200
available on audio interpretation. Video remote interpretation (VRI) combines
the benefits of face-to-face interpretation with the on-demand nature of
over-the-phone interpretation (OPI). VRI
is instant, mobile, and cost effective.
communication is a top priority as it is vital to the patient-physician
relationship as well as patient outcome.
“We want every patient to experience the same level of high quality and
compassionate care. We are taking this
important step by introducing Stratus Video Interpretation as a way to enhance
care delivery for patients in Southampton Hospital and, most importantly, it
could save a life,” says Robert S. Chaloner, President & CEO.
use of qualified medical interpreters is associated with higher quality of
care, improved patient satisfaction, reduced communication errors, and lower
readmission rates for
LEP and Deaf/Hard-of-Hearing patients. As language diversity
throughout the United States continues to expand along with compliance
regulations at the Federal level, health systems are striving to provide access
to simple and effective communication tools for interpretation and translation
Photo (l. to r.) Alex
Molina, Patient Access Associate, posing as a new mom; Alexander Branch,
Regional Account Manager, STRATUS VIDEO; and Eylin Loria, Coordinator of
Interpreting, Translating and Cultural Diversity Services.